We try to offer the best service we can at all times.
However, there may be occasions when you feel this has not happened.
Should you wish to make a comment/suggestion, or have a complaint please contact the Practice Manager. Where possible we ask for this to be in writing so that the team can fully investigate your concerns before responding.
If you wish to make a complaint on behalf of another patient (ie family member); due to patient confidentiality we will require their consent in order to discuss any concerns.
The Practice Manager will review your complaint, and resolution options may include one or more of the following:
- A verbal explanation
- A written reply
- A meeting (with the practice manager or a doctor)
- We will try to address your concerns with a full explanation and discuss any action which could follow
- It will be our aim to answer all your questions
If following a response or a meeting, local resolution has still not been achieved, you may contact:
NHS Suffolk and North East Essex Integrated Care Board
The contact details below will connect you with our PALS team who can help you with any questions you may have or receive feedback.
Freephone: 0800 389 6819
(between 9:30am – 3:00pm Monday – Friday, excluding bank holidays)
Email: pals@snee.nhs.uk for feedback and queries
Patient Advice and Liaison Service (PALS)
Endeavour House
Russell Road
Ipswich
IP1 2BX
Parliamentary and Health Service Ombudsman (PHSO)
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk